The four ingredients for leaders to generate and sustain trust:
1. Constancy. Whatever surprises leaders themselves may face, they don’t create any for the group. Leaders stay the course.
2. Congruity. Leaders walk their talk. In true leaders, there is no gap between the theories they espouse and the life they practice.
3. Reliability. Leaders are there when it counts; they are ready to support their co-workers in the moments that matter.
4. Integrity. Leaders honor their commitments and promises.